Store FAQs
Have a question? You'll probably find the answer below. If not, say howdy at howdy@edens-market.com or call us at (412) 343-1802.
About Eden's Market
What does Eden's Market sell?
We're a curated health and wellness market specializing in better-for-you living. We carry gluten-free foods of all kinds, vitamins and supplements, functional & NA beverages, personal care, homeopathic & natural remedies, eco-friendlier household products, and pet supplements plus many HSA/FSA eligible products.
Where are you located?
Our storefront is at 99 Alfred Street, Pittsburgh, PA 15228. You're on our website now.
Is everything you sell gluten-free?
Every product goes through our vetting process before it reaches our shelves. See Our GF Product Vetting Process for how we choose products and what our labels mean. If you have celiac disease or a severe allergy, always check the ingredient and allergen information on the product label upon receipt or on the product's own websites too.
Where can I learn more about gluten and health?
Visit our Gluten & Health Resources page and our blog.
Products
Which products are HSA/FSA eligible?
Browse our HSA/FSA Eligible Products collection. Eligibility depends on your plan, so check with your plan administrator if you're unsure. Not all plans will work.
Can supplements or remedies replace medical advice?
No. Our products aren't meant to diagnose, treat, cure, or prevent any disease. Talk to your healthcare provider before starting a new supplement or remedy, especially if you're pregnant, nursing, taking medication, or have a medical condition.
An item is out of stock. Will it come back?
Most items are restocked regularly. Email us and we'll let you know when to expect it, or suggest a similar product.
Can you special order a product for me?
Get in touch and we'll see what we can do. There's no guarantee we can get it, but often times we can find products other retailers won't, can't or stopped stocking which happens often with certain product categories especially gluten-free foods. Also, please note that special orders can't be returned.
Orders & Shipping
When will my order ship?
Weekday orders placed before 1pm Eastern will typically ship the same day. Orders placed after 1pm usually ship the next business day. Weekend orders are processed the next business day, excluding federal holidays.
How much is shipping?
Shipping is free on orders over $75. For orders under $75, the cost depends on the shipping service you choose at checkout.
How do you package orders?
In line with our sustainability mission and to cut down on waste. we reuse clean, sanitized packaging from our vendors, like boxes, wrapping, zipped bags for liquids, and ice packs for refrigerated items. If you'd prefer brand-new packaging, it's available for an extra $5 which will need to be added as a product before Checkout.
How do I track my order?
When your order ships, you'll get an email with a tracking link. If you have an account, you can also see your order status there. Questions after your order ships? Email us.
Can I change or cancel my order?
Contact us as soon as possible. Orders ship quickly, so we can't promise changes once your order is packed.
Local Pickup
Can I pick up my order in Pittsburgh?
Yes. See Local Storefront Pickup Info for hours and details.
Returns & Refunds
What is your return policy?
Got a damaged or incorrect item? You can request a return within 30 days of receiving your item. It must be unused, in its original packaging, and in the EXACT condition you received it, with proof of purchase. Email howdy@edens-market.com to start a return. Items sent back without a request first can't be accepted.
What can't be returned?
Perishable foods, special orders, sale items, gift cards, and hazardous or flammable items can't be returned. In the case of items from these categories, a picture can be taken of the and emailed to howdy@edens-market.com
My order arrived damaged or wrong. What do I do?
Email us within 24 hours of delivery, with photos if you can, and we'll help make it right.
Do you offer exchanges?
The quickest way is to return the item and place a new order for the one you want.
Read the full Returns & Refund Policy and Shipping Policy.
Gift Cards
Do you sell gift cards?
Yes. Visit Buy a Gift Card. Gift cards can't be returned or refunded.
Account, Privacy & Accessibility
Do I need an account to order?
No, but with an account you can view your orders and save your details for faster checkout.
How do you use my information?
See our Privacy Policy. To opt out of data sharing for targeted ads, visit Your Privacy Choices.
I'm having trouble using the website.
We're sorry about that. Please contact us and we'll help you shop or place your order. Read our Accessibility Statement to learn more.
Still have questions?
Email howdy@edens-market.com, call (412) 343-1802, or visit our contact page.